Using open source technologies and best practice processes, the tools allow for a solid and manageable method of managing operations and activities. The creation of these technologies has been developed using Desatoˇ¦s every day business needs in collaboration with our clients who use the systems day in and day out providing a platform that is not only based upon industry best practices but takes real customer and user feedback into account.

All Desato products are provided free of charge in a standard open source licensing structure for the base application. Support and customizations can be performed by Desato for a nominal fee. An On-Demand service is also available for customers concerned about infrastructure costs and lower performance requirements.

 
Service Management
The Desato Service Management Portal (SMP) allows for tracking and management of service requests from a single central location. Understanding that a ˇ§ticketˇ¨ system is only the first step in managing activities, workflow, resources and budgets, the SMP encapsulates:
Request Creation and Assignment
Effort Tracking both Billable and Non-Billable
Organizational Hierarchies
Automated Notifications and Escalations
Work Assignments
SLA Dependencies
Detailed Reporting and Executive Dashboards
Use Management and Role Based Access
Private Messaging for Internal Usage
Project / Request Mapping
For further information on Desato SMP application, contact: sales@desato.com
 
Automated governance
24X7 visibility
Workflow and time management